FAQs
Shipping & Delivery
Which shipping service provider will ship my order?
We ship all our orders with our shipping partner DHL to ensure fast and reliable delivery.
Unfortunately, my order arrived damaged. What should I do?
We make every effort to ensure that your order arrives safely and well packaged. However, in rare cases, items may be damaged during transport. If this is the case, please contact us by email at info@hoopys.de and send us photos of the damage directly.
Payment & Return
How can I pay?
We offer a wide range of convenient payment methods. You can easily pay with PayPal, Klarna, Apple Pay, Klarna or credit card. Simply choose the option that suits you best.
If you have any questions about a specific payment method or need support, please contact us.
How can I redeem my voucher code?
Redeeming a voucher code is very easy. As soon as you have the desired items in your shopping cart, you will find a field for voucher codes. Simply enter your voucher code to activate your discount. The discount will then be automatically deducted from your total amount.
dealer information
I would like to offer your products in my shop.
If you are interested in offering Hoppys products in your shop, please send us an email to info@hoopys.de
Werden Staffelpreise für Vereine angeboten?
Hoopys ist Ausstatter zahlreicher Hobby Horse Vereine. Wenn auch ihr unsere Hindernisse in eurem Verein nutzen wollt, erstellen wir euch gerne ein Sonderangebot.
Do you have any further questions?
Do you have further questions and need support from our customer service?
We look forward to hearing from you!
Just send us an email to info@hoopys.de and we will get back to you.
